Privacy Policy

Effective Date: 01/10/2023

1. Introduction

WILLOW LUXE LTD
70 Fell Christy,
Chelmsford, Essex
United Kingdom, CM1 1RZ

WILLOW LUXE LTD ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by WILLOW LUXE LTD.

2. License

Unless explicitly specified otherwise, eco-heatpro and its licensors are the rightful owners of all intellectual property rights related to the content on eco-heatpro. These intellectual property rights are safeguarded and reserved. You can access and use this content for your personal use, provided that you comply with the terms and conditions outlined below.

You are prohibited from:

  • Republishing any content from eco-heatpro.
  • Selling, renting, or sub-licensing any content from eco-heatpro.
  • Replicating, duplicating, or copying any content from eco-heatpro.
  • Redistributing the content from eco-heatpro.

Certain sections of this website allow users to share their opinions and information. eco-heatpro does not pre-screen, edit, publish, or review these comments before they are posted on the website. These comments do not necessarily represent the views and opinions of eco-heatpro, its agents, or affiliates. Instead, they reflect the opinions of the individuals who posted them. eco-heatpro, to the extent permitted by applicable laws, shall not be held liable for the comments or any liability, damages, or expenses resulting from the use or posting of these comments on the website.

eco-heatpro retains the right to monitor all comments and remove any that are deemed inappropriate, offensive, or in violation of these terms and conditions.

You warrant and affirm that:

  • You have the right to post the comments on our website and possess all necessary licenses and consents to do so.
  • Your comments do not infringe upon any intellectual property rights of third parties, including but not limited to copyright, patent, or trademark.
  • Your comments do not contain defamatory, libelous, offensive, indecent, or unlawful material that invades privacy.
  • Your comments will not be used for solicitation, promotion of business, customer engagement, or any commercial or unlawful activities.

3. How We Use Your Information

The security and privacy of your personal information are of utmost importance to us. We have implemented a range of security measures to ensure the protection of your data. These measures include, but are not limited to:

  • Secure Data Encryption: All data transmitted between your device and our servers is encrypted to safeguard it from unauthorized access. We use industry-standard encryption protocols to ensure the confidentiality and integrity of your information.
  • Access Control: Access to your personal information is restricted to authorized personnel who require it for the provision of services or support. Our employees are trained to follow strict privacy and security procedures.
  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks. Any security issues are promptly resolved to maintain the integrity of your data.
  • Data Backups: Your data is regularly backed up to secure servers. In the event of data loss due to unforeseen circumstances, we can restore your information to minimize disruption to your service.
  • Secure Payment Processing: For users of our subscription services, we partner with trusted payment processors to handle billing and payment information. These processors are compliant with industry standards and regulations.

Despite our best efforts to protect your information, it's essential to note that no method of data transmission over the internet or electronic storage is entirely secure. While we employ industry-standard security measures, we cannot guarantee absolute security. In the event of a security breach, we will notify you and relevant authorities as required by law.

It's also vital for you, as a user, to take steps to protect your personal information. We recommend using strong and unique passwords, enabling two-factor authentication, and keeping your login credentials confidential.

Our commitment to safeguarding your data is an ongoing process, and we continually assess and update our security practices to adapt to new threats and technologies.

4. Data Security

We believe in upholding your rights when it comes to your personal information. You have the following rights and the means to exercise them:

  • Right to Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format upon request.
  • Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to have it corrected. You can update your information by logging into your account.
  • Right to Erasure: You can request the deletion of your personal information in certain circumstances.
  • Right to Restriction of Processing: You can request the restriction of processing of your personal information. This means we will temporarily halt processing your data while the restriction is in place.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
  • Right to Object: If we process your data based on legitimate interests, you have the right to object to this processing.
  • Right to Complain: If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. However, we encourage you to reach out to us first, and we will do our best to address your concerns promptly.

Please note that these rights are subject to certain limitations and exceptions under data protection laws. Our Data Protection Officer is available to assist you in exercising your rights and addressing any inquiries or concerns you may have regarding your personal information.

We are committed to respecting and upholding your data protection rights and ensuring that your personal information is handled securely and transparently.

5. Your Choices

We take data security seriously. We are committed to safeguarding your personal information and have implemented a range of measures to ensure its protection. Our approach to data security includes, but is not limited to, the following:

  • Secure Data Transmission: We use industry-standard encryption protocols to secure data transmission between your devices and our servers. This ensures that your data remains confidential during transit.
  • Access Control: Access to your personal information is restricted to authorized personnel who require it to perform their duties. We maintain strict access control measures to prevent unauthorized access.
  • Data Minimization: We collect and process only the data necessary for the purposes outlined in this Privacy Policy. We do not retain your information longer than is required by law or necessary for the services we provide.
  • Regular Security Audits: We conduct regular security audits and assessments to identify vulnerabilities and threats. Any identified issues are promptly addressed to maintain the integrity of our systems.
  • Data Backup and Recovery: We maintain secure and redundant data backup systems to ensure the availability and integrity of your data, even in unforeseen circumstances.

While we take extensive measures to protect your data, it is important to acknowledge that no method of data transmission or storage is entirely foolproof. Therefore, we cannot guarantee absolute security. However, we continuously strive to enhance our security measures and regularly update our systems to address new challenges and vulnerabilities.

In the event of a data breach or security incident, we will follow legal requirements and notify affected individuals as appropriate and in accordance with data protection laws.

Your cooperation in maintaining the security of your account credentials, such as passwords and access codes, is vital. We encourage you to choose strong and unique passwords, keep them confidential, and refrain from sharing them with others.

We are dedicated to maintaining the highest standards of data security to protect your personal information and ensure your peace of mind while using our services.

6. Cookies

Upon your initial visit to our website, you may come across a notification at the bottom of the screen regarding the utilization of cookies. This notice triggers the storage of a cookie on your device, ensuring that your web browser recognizes you've acknowledged the message and, as a result, refrains from displaying it during subsequent visits.

While navigating our website, you are afforded the option to either consent to or reject the application of cookies for statistical purposes. These cookies serve the purpose of assessing user traffic and interactions with our website, facilitating the ongoing enhancement of its user-friendliness and the relevance of the content provided.

By opting to accept cookies, our servers will automatically capture general information pertaining to your browsing activities. This statistical data analysis contributes to the continuous improvement of our website and is conducted through Google Analytics.

The data collected encompasses details such as IP addresses, geographical origins, visit dates, session durations, pages viewed, their sequence, and content shared on social media platforms. It is essential to note that this data is anonymized, and we do not delve into the analysis of individual user journeys. We neither share this information with external entities for commercial purposes nor transmit it to other websites.

You can communicate your consent to the use of cookies either by selecting the "Yes, I accept" option when presented or by simply continuing your navigation on our website. If you prefer not to make use of cookies, you can express your choice by selecting the "No, I refuse" option. It's important to be aware that this may potentially limit your ability to access or use certain features on our website.

Every cookie utilized on our website has a standard lifespan of 90 days, at the end of which they are automatically removed. Additionally, you have the freedom to delete cookies at any time before this expiration date by choosing the "delete/remove cookies" option in your browser's settings. The next time you visit our website, you will once again be given the opportunity to accept or decline the use of cookies.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at the following address:

  • 70 Fell Christy Chelmsford, Essex, United Kingdom, CM1 1RZ
  • Email: contact@willow-luxe.com
  • Phone: +33 1 53 89 11 89